Hardware Availability at the Technology Desk

October 21st, 2013by Admin

Comments:
a) It is so far beyond unacceptable for you to only have “five or six” VGA adaptors when that is a service you advertise. I have to give a presentation for a class, have no way to do that, and my grade will suffer. Thanks Club Lib.

b) More mac chargers!

c) The technology desk in the basement doesn’t have enough macs and chargers. they are always out.

d) You need to have more mac chargers to check out! You only have 1 and it’s really frustrating as a patron/

Reply:
We do have a challenge keeping chargers,VGA adaptors, etc. available. Our budget is limited, and we do have problems maintaining them and retaining them because they get damaged, lost, or stolen. We will keep these comments in mind, including the request for more Macs as we purchase new and replacement equipment in the future.

The Missing Sheep

October 21st, 2013by Admin

Comments:
a) sheep

b) Can the sheep come back pleeeaaaseeee?

c) Getting rid of the sheep is a BAAAAD IDEA!!!

d) bring back the sheep

e) I want the sheep back <3 <3 <3

f) Don’t be sheepish with the SHEEP!

g) As I was walking outside the library I heard a mother say to her toddler and baby, ”I’ll show you, but the sheep isn’t there anymore! Sometimes that’s just how life is.” —It was pretty heartbreaking.

Reply:
The sheep is gone for now, but obviously not forgotten. We aren’t sure when and if AU Library Sheep will return. We like to think of Sheep as taking an extended vacay to graze in green fields not too far away where Sheep is guarded by a very sweet border collie who will make sure Sheep is not attacked by the big bad wolf. If you’re feeling nostalgic see pics of hippie Sheep with good friends here: https://www.facebook.com/media/set/?set=a.10151444841702157.1073741827.13563717156&type=3.

Virtual Computing Lab and Software Updates on Library Laptops

October 21st, 2013by Admin

Comment:
Please load the Virtual Computing Lab client on all the library laptops and computer. It’s much more stable than the web login. I have to use STATA for a stats class and I would really appreciate the flexibility of being able to work reliably in the library rather than the CTRL lab.

Also, can you make sure that routine software updates are taken care of in a timely fashion? I feel like every time I open a library laptop, I’m prompted to do an Adobe update…which I believe students can’t do because we don’t have the admin passwords.

Thanks!

Reply:
We have an excellent reply for you from our excellent IT guy:

1)  The virtual computing lab only has a total of 75 desktops. That pool is meant to support all faculty, staff and students both in class and at home. Until we can increase that number (which is scheduled for the middle of the spring 2014 semester), we’re trying to keep the client installs to a minimum. We don’t want people to get crowded out or bumped if there aren’t enough desktops to support the need. Every student, faculty and staff member has the ability to download the client to their personal computers for use 24/7, so that should be the main way they’re accessing the system. We can investigate adding the client to rental laptops, but I don’t think we’re going to be putting it on the library lab PCs just yet. Information about installing clients can be found on the VCL website: http://www.american.edu/vcl/

2)  Since those laptops are almost constantly in use, it’s quite difficult to update them throughout the semester. We try to update all software two or three times a year, but we have a limited number of times in which they’re free and updating them can take a few days. The Windows laptop users can most definitely install the updates themselves, as the local account is an administrator and has full rights to install any software they need. However, once the laptop is rebooted, DeepFreeze will eradicate any changes. The Mac laptops will prompt for a password but it can be cancelled. We’ve purposefully turned off the auto-updates for any program that allows it (Firefox, Windows, Chrome, etc.) but unfortunately Adobe Flash and Acrobat Reader don’t have a similar setting … and they update every 3 – 4 days it seems like. They will prompt to install the update if they find one on the network, but the user can cancel it without consequence.

Printer Locations

October 21st, 2013by Admin

Comments:
a) There needs to be a printer on every floor like there has been in previous years. Most people when they’re in the library will need to print, and it’s one thing to ask someone sitting near you to watch your stuff while you run to the printer, but not when going to the printer becomes a 15 minute endeavor.

b) Would like to see the printers moved back to all the other floors, rather than just the basement.

c) Move the printers back upstairs

d) More of the same received as paper comments.

Reply:
We appreciate all of the feedback we’ve received about the new printing center, including feedback about the new printer locations. As with any technology changes, we are watching the service closely to make sure it is meeting your needs. During the spring semester, the library administration is going to assess the service especially the printer locations. In the meantime, we hope that having multiple printers in one location will save you time and trouble. If one printer goes out-of-service, others printers can process your print jobs.

Orange Complaint–Just in Time for Halloween

October 21st, 2013by Admin

Comment:
The orange tables need to go-The bar that runs underneath is pretty low and tall people like me always hit their knees. It hurts!

Reply:
Sorry. We feel your pain. Keep in mind that short people think the table bars make excellent footrests. When we renovate the library and bring in new furniture, we will keep all sizes and needs in mind.

Vending Machines

October 21st, 2013by Admin

Comment:
Yo, thank you for the vending machines–it warms my heart that I won’t have to pack snacks for my all-nighter in the library!

Reply:
And by commenting, you have warmed our hearts in return. Now you can eat snacks to your heart’s content. (Yeah, that is bad).

Suggestions About The Sheep

April 12th, 2013by Admin

Comments:
1. BRING BACK THE SHEEP! PLEASE! :)

2. BRING BACK THE SHEEP!

3. Bring the sheep back!

4. Hi Library Gods,

I miss the Library Sheep dearly and would like to see his bright and smiling face in the library lobby once again. I realize he’s on vacation as of now, but once he is rested, I would appreciate his swift return.

Much love,

The Sheep’s Wardrobe Designer

Reply:
Some of us miss Sheep too. Seems to have been ordered to higher cooler pastures now that hot weather is approaching and said something about writing a book. . . . If we get enough comments here in the Suggestion Box or on Facebook (follow American University Library) or Twitter (follow AULibrary), perhaps we can persuade Sheep to return. Thank you Sheep’s Wardrobe Designer, btw, for being such an excellent stylist. We absolutely have the best-dressed sheep of any library in the whole universe. The Sheep sends love back to you and to all AU friends.

Second Floor Noise

April 12th, 2013by Admin

Comment:
There has been consistent disturbing sound at the cubicle areas in the second floor of the library for the past week. This issue has limited study space in the library. Has anyone been working to resolve this problem?

Reply:
Thank you so much for posting your comment in the suggestion box about the noise on the second floor. The noise comes from our HVAC system for heating and cooling. Because the HVAC system is going to be replaced this summer, the university’s physical plant initially thought that we might make it through the rest of the semester without adjustments, but your message helped us understand how disturbing it is to have noise from the pneumatic valves on the SILENT floor. Consequently, physical plant is attempting to lessen the noise now. Thanks for getting in touch and please do let us know if you experience further problems.

GRC Printer

April 12th, 2013by Admin

Comment:
The printer here at the GRC is horrible at printing PDFs. It takes a long time to process PDFs so there is almost no point printing them here. One time I tried to print out a 30 page journal article and it took close to a minute a page so I was standing there for a half hour waiting for the article to print.

Reply:
We tested it with a big pdf immediately after you wrote, and it seemed ok. (Or at least it did until it joined the recent rash of printer down time). Have you noticed any recent problems with printing large pdfs?

“Tagging Databases”

April 12th, 2013by Admin

Comment:
Hi! I just had one suggestion. You should tag your databases more. If you don’t use the exact word in the title, you miss out on results that could really help you write your paper!

Thank you so much for everything you do. You rock!

Reply:
Hi yourself! We think you mean that the not very noticeable “search box” on this page does not reflect the many subjects covered by the many databases you have available. So, for instance, if you type “diplomacy” or “fashion” or “social media” or “arab studies” into that box then you get no hits. But this university and this library clearly have many databases with articles about diplomacy, fashion, social media, Arab studies, and countless other subjects. One solution is THE ultimate SearchBox. Not to complicate things, but THE SearchBox– not to be confused with the “search box” already mentioned– does in effect help you. It can essentially google AU Libray’s databases. You’ll find it by clicking the “Articles” link on the library home page. You can search any topic there—not just the big ones.

And yes, we hate to think students are missing out on the very useful databases. Anyone doing research here should always–we are begging you for your sake and the sake of your research–get in touch with a reference librarian if you have questions about which databases to use for each paper you write. You have lots of ways to communicate with us. You can visit the reference desk on the first floor, use the reference chat service, or send email to research@american.edu. The full list of ways to contact a librarian for research assistance is here.

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