\t\t\t\tA meeting of the Computer and Information Systems (CIS) Committee was held on Wednesday, January 20, 2016 at 1:00 PM in Library Classroom 306. The six attendees were:<\/p>\n
Terry Fernandez (OIT)
\nAlan Isaac (CAS)
\nStefan Kramer (Library)
\nCarl Levan (SIS)
\nJoseph Mortati (Kogod; took minutes)
\nChris Simpson (SOC)
\nAmy Taylor (WCL)
\nSonja Walti (SPA)
\nChenyang Xiao (CAS)<\/p>\n
Co-chair Joseph Mortati brought the meeting to order and the following business was conducted:<\/p>\n
1. A motion to approve the draft minutes of the previous meeting\u2019s was made and approved.<\/p>\n
2. The Committee recapped the success of the student roster pictures finally being available in Blackboard. A big thank you to our own Chris Simpson and others who doggedly pursued this initiative through many hurdles!<\/p>\n
3. Terry Fernandez of OIT gave a very informative presentation on the \u201cAssessing IT Survey Outcomes \u2013 Preliminary Analysis of AU\u2019s Higher Education TechQual+ Survey Results\u201d. This survey rated IT services by 2,240 total respondents at AU from faculty, staff, and students and was very similar to the survey done at the following 23 institutions:<\/p>\n
Auburn University University of Central Florida
\nBoston University University of Florida
\nClark University University of Georgia
\nGeorgia Southern University University of Idaho
\nHarvard University University of Memphis
\nMiami University \u2013 Oxford University of North Carolina \u2013 Greensboro
\nPacific University University of Tennessee \u2013 Knoxville
\nPepperdine University University of West Florida
\nPortland State University Virginia Commonwealth University
\nSaint Louis University Washington State University \u2013 Vancouver
\nSUNY University of Buffalo Wayne State University
\nTexas A&M University<\/p>\n
There are 13 core IT service outcomes (a few supplemental questions were added that were unique to AU) that are standardized across every participating institution and grouped together into the following distinct core commitments:<\/p>\n
\u2022 Connectivity and Access
\n\u2022 Technology and Collaboration Services
\n\u2022 Support and Training<\/p>\n
AU performed better than our peers in six of the thirteen areas, including:
\nHaving adequate wireless coverage.
\nHaving adequate cellular coverage throughout campus.
\nGetting timely resolutions to user problems.
\nHaving knowledgeable IT support staff.
\nReceiving understandable IT communications.
\nGetting access to training or self-help information that increases my effectiveness with technology.<\/p>\n
During her presentation, the following points were made:<\/p>\n
\u2022 AU has two Internet Service Providers (ISPs) of equal bandwidth capacity; in the past year there have been no service outages.<\/p>\n
\u2022 The survey results contained some mixing of issues due to question structure (e.g., the question about Classroom\/Space asked about both \u201cavailability [classroom availability is not an IT issue] and technology\u201d in the same sentence).<\/p>\n
There being no other business to discuss, the meeting was adjourned. The next meeting will be held Wednesday, February 17, 2016 at 1:00 PM in Library Classroom 306.\t\t<\/p>\n","protected":false},"excerpt":{"rendered":"
A meeting of the Computer and Information Systems (CIS) Committee was held on Wednesday, January 20, 2016 at 1:00 PM in Library Classroom 306. The six attendees were: Terry Fernandez (OIT) Alan Isaac (CAS) Stefan Kramer (Library) Carl Levan (SIS) Joseph Mortati (Kogod; took minutes) Chris Simpson (SOC) Amy Taylor (WCL) Sonja Walti (SPA) Chenyang […]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-213","post","type-post","status-publish","format-standard","hentry","category-minutes"],"_links":{"self":[{"href":"https:\/\/blogs.library.american.edu\/cis\/wp-json\/wp\/v2\/posts\/213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.library.american.edu\/cis\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.library.american.edu\/cis\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.library.american.edu\/cis\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.library.american.edu\/cis\/wp-json\/wp\/v2\/comments?post=213"}],"version-history":[{"count":0,"href":"https:\/\/blogs.library.american.edu\/cis\/wp-json\/wp\/v2\/posts\/213\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.library.american.edu\/cis\/wp-json\/wp\/v2\/media?parent=213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.library.american.edu\/cis\/wp-json\/wp\/v2\/categories?post=213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.library.american.edu\/cis\/wp-json\/wp\/v2\/tags?post=213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}