Minutes, January 20, 2016 (Approved)

A meeting of the Computer and Information Systems (CIS) Committee was held on Wednesday, January 20, 2016 at 1:00 PM in Library Classroom 306. The six attendees were:

Terry Fernandez (OIT)
Alan Isaac (CAS)
Stefan Kramer (Library)
Carl Levan (SIS)
Joseph Mortati (Kogod; took minutes)
Chris Simpson (SOC)
Amy Taylor (WCL)
Sonja Walti (SPA)
Chenyang Xiao (CAS)

Co-chair Joseph Mortati brought the meeting to order and the following business was conducted:

1. A motion to approve the draft minutes of the previous meeting’s was made and approved.

2. The Committee recapped the success of the student roster pictures finally being available in Blackboard. A big thank you to our own Chris Simpson and others who doggedly pursued this initiative through many hurdles!

3. Terry Fernandez of OIT gave a very informative presentation on the “Assessing IT Survey Outcomes – Preliminary Analysis of AU’s Higher Education TechQual+ Survey Results”. This survey rated IT services by 2,240 total respondents at AU from faculty, staff, and students and was very similar to the survey done at the following 23 institutions:

Auburn University University of Central Florida
Boston University University of Florida
Clark University University of Georgia
Georgia Southern University University of Idaho
Harvard University University of Memphis
Miami University – Oxford University of North Carolina – Greensboro
Pacific University University of Tennessee – Knoxville
Pepperdine University University of West Florida
Portland State University Virginia Commonwealth University
Saint Louis University Washington State University – Vancouver
SUNY University of Buffalo Wayne State University
Texas A&M University

There are 13 core IT service outcomes (a few supplemental questions were added that were unique to AU) that are standardized across every participating institution and grouped together into the following distinct core commitments:

• Connectivity and Access
• Technology and Collaboration Services
• Support and Training

AU performed better than our peers in six of the thirteen areas, including:
Having adequate wireless coverage.
Having adequate cellular coverage throughout campus.
Getting timely resolutions to user problems.
Having knowledgeable IT support staff.
Receiving understandable IT communications.
Getting access to training or self-help information that increases my effectiveness with technology.

During her presentation, the following points were made:

• AU has two Internet Service Providers (ISPs) of equal bandwidth capacity; in the past year there have been no service outages.

• The survey results contained some mixing of issues due to question structure (e.g., the question about Classroom/Space asked about both “availability [classroom availability is not an IT issue] and technology” in the same sentence).

There being no other business to discuss, the meeting was adjourned. The next meeting will be held Wednesday, February 17, 2016 at 1:00 PM in Library Classroom 306.